1. Return Eligibility
At Paws&Co., we accept returns for items that are unused, unwashed, and in their original packaging. The return request must be made within the specified return period listed on your order. Products showing signs of wear, damage caused by the customer, or missing parts will not qualify for a return. Please make sure the product is in the same condition as received to ensure a smooth return process.
2. How to Start a Return
To initiate a return, reach out to our support team with your order number and the reason for returning the item. Once reviewed, we will provide return approval and shipping instructions. Items sent back without prior approval may be rejected. Customers are responsible for packing the item securely to avoid damage during return shipping.
3. Refunds
Once your return is received, our team will inspect the item to confirm eligibility. If approved, a refund will be issued to your original payment method. Please note that shipping fees are non-refundable, and return shipping costs may apply unless the return is due to an incorrect or defective item sent by us. Refund processing time may vary depending on your bank or payment provider.
4. Non-Returnable Items
Certain products cannot be returned for safety and hygiene reasons. These include personalized or custom items, clearance products, and all pet hygiene-related items. Please review product details and sizing information carefully before placing an order. If you are unsure about a product, our team is always available to assist before you buy.